Refund and Cancellation | Rajashri ka Shastra

Effective date: 02/08/2023

Cancellation Policy

1.1. Order Cancellation by Customer: You have the right to cancel your order within 24 hours of placing it. To cancel an order, please contact our customer support team at info@rkshastra.com. If your order has not been processed or shipped, we will cancel the order and provide a full refund.

1.2. Order Cancellation by Us: We reserve the right to cancel any order in the event of product unavailability, pricing errors, or for any other reason. If we cancel your order, we will notify you promptly and issue a full refund.

Refund Policy

2.1. Eligibility for Refund: You may be eligible for a refund under the following circumstances:

a) Order Cancellation: If you cancel your order within 24 hours of placing it, you will receive a full refund.

b) Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the order. We will either replace the product or provide a refund.

c) Non-Delivery: If your order does not arrive within the estimated delivery timeframe, please inform us, and we will investigate the matter. If the order is confirmed to be lost in transit, we will issue a refund or offer a replacement.

2.2. Refund Processing: Once your eligibility for a refund is confirmed, we will process the refund within 4 to 5 business days. The refund will be issued to the original payment method used for the purchase.

2.3. Non-Refundable Items: Certain items are non-refundable, including personalized or custom-made bracelets.

Return of Products

3.1. Returns Process: If you wish to return a product for a refund or replacement, please follow these steps:

a) Contact our customer support team at info@rkshastra.com to initiate the return process.

b) Securely package the product in its original condition and packaging.

c) Include a copy of your order confirmation or packing slip inside the package.

d) Ship the package to the address provided by our customer support team.

3.2. Return Shipping Costs: If you are returning a product due to a damaged or defective item or if we made an error with your order, we will cover the return shipping costs. For other returns, you are responsible for the return shipping expenses.

If you have any questions or concerns regarding our refund and cancellation policy or need assistance with your order, please contact our customer support team at info@rkshastra.com.